Peppol allows only one receiving access point per participant. If your company number or VAT number is already registered on Peppol through another provider, incoming electronic invoices are delivered to that provider, not to Financica. Moving the registration is the only way to receive them here.
There are two ways to do it. Deregistering at your current provider works everywhere. A migration key is faster and has no gap in delivery, but only some providers issue one.
Before you start
Enter your company number or VAT number in Settings > Organization > General, under Company details. Financica derives your Peppol identifiers from them, for example 0208:0766280697 for a Belgian company number and 9925:BE0766280697 for a Belgian VAT number.
Then click Check status in the Peppol e-invoicing section. If it reports Registered at another provider, this article applies to you.
Who your current provider is
You may not remember registering. Registrations are often created on your behalf by an accountant, a bank, or an invoicing tool you signed up to once. Common access points serving smaller EU businesses include Banqup, Billtobox, Unifiedpost, Storecove, Basware, Tradeshift, and the e-invoicing modules built into accounting packages.
If you are not sure who holds your registration, ask your accountant first, then your bank. Financica support can also look up which access point currently answers for your identifiers and tell you who to contact.
Method 1: deregister at your current provider
This works with every provider, and it is the route to use unless you already know yours issues migration keys.
- Contact your current provider and ask them to deregister your Peppol identifiers. Deregister both your company number and your VAT number if both are registered.
- Wait for them to confirm. The change propagates across the Peppol network within a few hours, sometimes up to a day.
- In Financica, open Settings > Organization > General, go to the Peppol e-invoicing section, and click the refresh button. The status should change to Not registered.
- Click Register on Peppol.
During the window between deregistration and registering here, your company is not reachable on Peppol. Senders receive a delivery failure and normally retry or fall back to email, so nothing is lost, but keep the window short.
Method 2: use a migration key
A migration key is a token your current provider generates that authorises another access point to take over the registration. The handover is immediate and there is no window in which you are unreachable.
Not every provider supports this. Some do not offer migration keys at all, others only issue them on request or to business customers. Ask before planning around it, and fall back to method 1 if the answer is no.
- Ask your current provider for a Peppol migration key for your identifiers.
- In Financica, open Settings > Organization > General and find the Peppol e-invoicing section.
- Click I have a migration key from my previous provider.
- Paste the token into the Migration key field.
- Click Register on Peppol.
If the key is rejected, it has usually expired (they are typically short-lived) or was issued for a different identifier than the one Financica is registering. Ask your provider for a fresh key and check that it covers the same company number or VAT number.
After the move
Once the status shows Registered, your identifiers are listed in the Peppol section and incoming invoices and credit notes arrive in Financica automatically. Tell any customers who send you invoices that nothing changes on their side: they keep sending to the same company number or VAT number, and the network routes to your new access point.
If you later want to move away from Financica, click Deregister from Peppol in the same section.